Clearpay FAQ's

Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.


How do I use Clearpay?


Just shop on and check out as normal. At checkout, choose the Clearpay payment method.

You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard).

If you’ve used Clearpay before, just log in to your Clearpay account.

Then complete your order – easy!


Where can I use Clearpay?


Clearpay can only be used on purchases made on the website.


Can I use Clearpay if I'm an international customer?


Clearpay is only available to customers with a UK billing address.

Customers with international billing addresses will not be able to create an Clearpay account.


How does the Clearpay payment schedule work?


Clearpay customers have to make their first payment at the time of purchase.

. The remaining three payments are deducted automatically every 2 weeks in equal instalments from your selected payment method.

If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.


What if I can't pay a Clearpay instalment?


A £6 late payment fee will be charged if funds are not available at the time the automatic payment is due.

An additional £6 fee will be charged if the missed payment is not made within 7 days.

Late fees will not exceed 25% of the total order.


When will my items be delivered if I use Clearpay?


Clearpay orders are delivered within our standard delivery timeframes like any order from

Visit our Shipping Policy page for more information.


Is there a limit to how much I can spend on a single Clearpay transaction?


Yes, your bag value must be over £10 to use Clearpay on


Can I use promotional codes with Clearpay?


Yes, you may use promotional codes with Clearpay to pay for your purchase as long as your order total is over £10.


How do I return or exchange an item purchased with Clearpay?


Clearpay returns follow our standard return process. 

Please note, refunds for Clearpay will be refunded from to Clearpay.

We cannot provide an exchange or cash refund.

As soon as the refund is processed it will drop into your Clearpay online account.

Have more questions about Clearpay returns?

Go to


Where can I find out more about Clearpay?


Visit the Clearpay website for a comprehensive list of FAQs and check out Clearpay’s Privacy Policy.

*Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of £6 with an additional £6 fee added after 7 days if payment is still unpaid.